Terms and Conditions for Man With Van Beckenham
These Terms and Conditions set out the basis on which Man With Van Beckenham provides domestic and commercial removal, transport, delivery, and related man and van services in the United Kingdom. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before proceeding, as they explain the service scope, booking process, payment requirements, cancellation rules, liability limits, waste responsibilities, and the law that applies to the agreement.
These terms are intended to be fair, practical, and clear. They apply to all standard transport and moving services arranged through Man With Van Beckenham, whether the job involves a single item, several rooms of furniture, or a larger relocation requiring additional labour or vehicle capacity. In these terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the customer” refers to the individual or business making the booking.
A quotation is based on the information you provide at the time of enquiry, including the collection and delivery addresses, access conditions, item sizes, loading requirements, parking availability, and any special handling needs. If the information changes before or during the job, we may need to revise the quotation or adjust the service plan. Any estimate given verbally or in writing is not a fixed final price unless clearly stated as such.
Booking process begins when you submit a request and we confirm availability. A booking is only secured once we accept the job details and, where required, receive any agreed deposit or prepayment. It is your responsibility to ensure all details are accurate, including dates, times, addresses, access restrictions, and the number and type of items to be moved. We may refuse or reschedule a booking if essential information is missing or if the work appears unsafe, unlawful, or outside our operational capacity.
We reserve the right to update the booking if circumstances materially change. This may include changes to property access, vehicle restrictions, stair or lift access, long carrying distances, unsuitability of packaging, or the need for extra personnel. If a revised arrangement increases time, labour, or vehicle use, an additional charge may apply. Any significant variation will normally be discussed before work continues, though urgent operational decisions may be required on site to protect people and property.
Where the service involves collection from multiple locations, onward delivery, assembly, disassembly, or waiting time, these should be agreed in advance. We are not obliged to provide services not stated in the booking. If you ask for extra work on the day, we may agree to it subject to availability and an updated price. The final service description will be based on the confirmed booking and any documented amendments.
Payments must be made in the manner and by the time agreed at booking. Unless stated otherwise, payment is due on completion of the job, or in advance for deposits, long-distance work, or larger assignments. We may accept bank transfer, card payment, or another approved method. Cash payments, where accepted, must be in the correct amount unless we agree otherwise. We do not usually provide credit terms.
All prices are quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the nature of the service. If VAT applies, this will be made clear in the quotation or invoice. Any parking charges, congestion-related costs, tolls, ferry costs, storage fees, waiting fees, or disposal charges caused by the booking circumstances may be added to the final invoice if not already included.
If payment is not made when due, we may suspend the service, withhold delivery, retain goods only to the extent permitted by law, or charge reasonable recovery costs. Late payments may be subject to interest and administrative charges where allowed by law. Title to any goods moved does not transfer to us, but our entitlement to payment remains due once the service has been provided in accordance with the booking.
Cancellations and rescheduling are permitted, but charges may apply depending on the notice given and the resources already allocated. If you cancel well in advance, we may waive any fee at our discretion. If you cancel after the vehicle has been dispatched, after arrival, or after significant time has already been reserved, you may be charged a cancellation fee to reflect our costs and lost opportunity. Any deposit paid may be non-refundable where clearly stated at booking.
You may request a change of date or time, and we will try to accommodate it subject to availability. However, rescheduling is not guaranteed. If a booking is postponed because of poor access, incomplete preparation, missed keys, absent occupants, or other issues within your control, this may be treated as a late cancellation or a failed service visit. We are not responsible for losses resulting from a change requested by you unless required by law.
If we must cancel or postpone due to vehicle breakdown, severe weather, staff illness, unsafe conditions, or circumstances beyond our reasonable control, we will aim to offer an alternative date or time. Where appropriate, any prepayment relating to the cancelled element will be refunded or credited. Our liability in these circumstances is limited to the amount you have paid for the affected service, except where the law requires otherwise.
Liability is limited to the extent permitted by law. We will take reasonable care when handling your belongings, loading the vehicle, and carrying items between premises. However, you are responsible for ensuring items are suitable for transport, properly packed, and correctly labelled where necessary. Fragile, antique, high-value, or irreplaceable items should be disclosed in advance and may require special packing or separate insurance arrangements.
We are not liable for damage caused by inadequate packing, pre-existing weakness, hidden defects, overloading by the customer, insufficient access information, or items left in an unstable condition. We are also not liable for delays caused by traffic, parking restrictions, road closures, weather, authorities, or any event outside our control. Where we are found legally liable, our responsibility is limited to direct loss and not indirect, consequential, or economic loss such as missed earnings, loss of business, or loss of enjoyment.
Our service does not include checking the structural suitability of walls, floors, staircases, lifts, or access points unless specifically agreed. If an item is too large, too heavy, or unsafe to move through available access, we may refuse to move it or may require the customer to arrange alternative methods. We may also decline to handle any item that presents a risk to health, safety, or property.
Waste regulations are a key part of these terms. If our service includes removal of unwanted items, packaging, or household waste, the customer must clearly identify what is to be collected and confirm that they have the legal right to dispose of it. We will only handle waste in compliance with UK environmental law and waste duty-of-care requirements. We do not accept unlawful, hazardous, or prohibited waste unless specifically licensed and agreed in writing.
You must not present for collection any materials that require specialist treatment unless we have expressly agreed to take them. This includes, by way of example, asbestos, chemicals, clinical waste, gas cylinders, oils, paint, solvents, batteries, pressurised containers, tyres, and electrical items that are not suitable for standard disposal routes. Where such items are discovered during a job, we may refuse collection, adjust the scope, or arrange a lawful alternative at extra cost.
If we remove waste on your behalf, you are responsible for declaring the nature, quantity, and source of the waste accurately. Misdescription of waste can create legal and environmental risk. We may ask for further information or evidence of origin before transporting or disposing of any waste. Any fly-tipping, illegal dumping, or unlawful transfer of controlled waste is strictly prohibited and may result in immediate termination of the service, plus liability for any resulting losses or penalties.
Customer responsibilities include preparing items for transport, ensuring suitable access, protecting floors or walls where necessary, and securing pets, children, and vulnerable persons during the move. You must arrange parking or provide clear parking instructions where required. If parking permits or loading permissions are needed, it is your duty to obtain them unless we have agreed otherwise. Failure to do so may lead to delay charges or a failed service call.
You must ensure that all items handed to us are lawful to move and do not contain hidden contents that are dangerous, flammable, illegal, or perishable. We are entitled to inspect any item if we reasonably believe it may pose a risk. If we are asked to move restricted, dangerous, or unlawful goods without disclosure, we may end the service immediately and report the matter to the appropriate authorities where required by law.
We may use subcontractors or additional workers to fulfil a booking, provided that the standard of service remains consistent with these terms. We may also use an alternative vehicle if operationally necessary. Any such arrangement will not alter your rights under these terms, provided the agreed service is delivered with reasonable care and skill. Time estimates are provided in good faith but are not guaranteed unless expressly confirmed as fixed.
Complaints and disputes should be raised as soon as reasonably possible so that we can investigate and, where appropriate, take corrective action. If you believe something has gone wrong, you should notify us with a description of the issue and any relevant supporting information. We may request photographs, item lists, booking details, or other evidence to assess the matter fairly. Any claim must be made within a reasonable time after the service.
Nothing in these terms excludes or limits any rights you may have under the Consumer Rights Act 2015 or any other applicable UK consumer law. If you are a business customer, different rules may apply to the extent permitted by law. Where a term is found to be unenforceable, the remaining terms will continue in full force and effect. No waiver of a term will be effective unless agreed by us in writing.
These terms may be updated from time to time to reflect changes in law, operational practice, or service structure. The version applicable to your booking will normally be the version in force at the time the booking was confirmed, unless a later change is required by law or mutually agreed. It is your responsibility to review the terms that apply before final confirmation.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or disagreement arising from or in connection with the service or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise. If you are contracting as a consumer, you retain any statutory protections available to you under UK law.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With Van Beckenham. If you do not agree to any part of them, you should not proceed with the booking. These terms are designed to support a transparent and lawful man and van service, with clear expectations for both parties and a practical framework for carrying out moving and transport work in the UK.