Man with Van Beckenham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Beckenham provides removal and related services. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions and that you are authorised to enter into this agreement on your own behalf or on behalf of the business or organisation you represent.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 Client means the person, firm, or organisation requesting the services of Man with Van Beckenham.
1.2 Services means all removal, transport, loading, unloading, packing, unpacking, and any related services provided by us.
1.3 Vehicle means any van or other vehicle used by us to provide the Services.
1.4 Goods means the items that you ask us to move, transport, or handle as part of the Services.
1.5 Booking means a confirmed request by the Client for Services on a specified date and time, as accepted by us.
1.6 Contract means the agreement between you and us for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 We provide a man and van style removal service, typically involving one or more members of staff and one or more Vehicles to transport Goods between locations.
2.2 Unless specifically agreed in writing, the Services do not include installation, disconnection, reassembly of complex furniture, or specialist removal of items such as pianos, safes, or heavy machinery.
2.3 We reserve the right to decline to move any item which, in our reasonable opinion, poses a risk to health and safety, is likely to cause damage to the Vehicle or other Goods, or is prohibited by law.
3. Booking Process
3.1 Bookings may be requested by the Client through our accepted communication channels. A Booking is only confirmed when we have accepted it and provided you with a date, time, and price estimate or quotation.
3.2 When making a Booking, you must provide accurate and complete information, including:
(a) Full addresses for collection and delivery locations.
(b) Details of property access, including floors, lifts, parking restrictions, and any known access issues.
(c) An honest estimate of the quantity, size, and nature of Goods to be moved.
(d) Any particularly heavy, fragile, or high-value items.
3.3 The price estimate or quotation we provide is based on the information you provide. If that information is incomplete or inaccurate, or if the circumstances on the day differ from those described, we reserve the right to adjust the price accordingly.
3.4 Time-based bookings are charged according to the actual time taken to complete the Services, subject to any minimum charge that applies. Fixed price bookings are based on agreed assumptions and may be varied if those assumptions prove to be inaccurate.
4. Access, Parking, and Client Responsibilities
4.1 You are responsible for ensuring that suitable parking is available at both collection and delivery locations, including obtaining any permits or authorisations required. Any parking charges or penalties incurred due to inadequate arrangements may be added to your final bill.
4.2 You must ensure that all Goods are ready for transport at the agreed start time, unless we have specifically agreed to provide packing or preparation services.
4.3 You must be present or have a nominated representative present at all times during the move to direct our staff and to ensure that the correct Goods are moved.
4.4 You must ensure that all Goods are properly packed and secured for transport, where you are responsible for packing. We will not be liable for damage arising from inadequate packing done by you or a third party.
5. Payments and Charges
5.1 All prices are quoted in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.
5.2 We may require a deposit to secure your Booking. The deposit amount and due date will be communicated at the time of Booking. A Booking is not guaranteed until any required deposit has been received by us.
5.3 Payment for the Services is due on completion of the move, unless otherwise agreed in writing prior to the move. We reserve the right to refuse to unload Goods until full payment has been made.
5.4 We accept the payment methods specified at the time of Booking. You are responsible for ensuring that you have a valid means of payment available on the day of the move.
5.5 If payment is not made on the day of the move, we reserve the right to charge interest on any overdue amounts at the statutory rate applicable under UK law until payment is received in full.
6. Cancellations and Changes
6.1 You may cancel or reschedule your Booking subject to the terms of this clause.
6.2 If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred to a new Booking at our discretion.
6.3 If you cancel within 48 hours of the scheduled start time, we reserve the right to retain your deposit in full and to charge a cancellation fee of up to 50 percent of the estimated job value to cover lost time and administration.
6.4 If you cancel on the day of the move, or fail to be present at the agreed time and location, we may charge up to 100 percent of the estimated job value.
6.5 If we need to cancel or reschedule due to circumstances beyond our control, such as Vehicle breakdown, illness, extreme weather, or other unforeseen events, we will notify you as soon as reasonably possible and offer an alternative date or time. Our liability in such circumstances is limited to the return of any deposit paid.
7. Delays and Waiting Time
7.1 While we make every reasonable effort to arrive and complete the move at the agreed times, all arrival and completion times are estimates only and are not guaranteed.
7.2 We are not liable for delays caused by traffic, road closures, weather, or other events outside our reasonable control.
7.3 If we are kept waiting or are unable to commence or continue the Services due to factors under your control, such as lack of access, incomplete packing, or absence of a responsible person, we may charge additional waiting time at our standard hourly rate.
8. Excluded and Prohibited Items
8.1 Unless we have expressly agreed in writing, we do not carry:
(a) Hazardous, flammable, or explosive materials.
(b) Illegal items or substances.
(c) Perishable goods that may deteriorate in transit.
(d) Live animals or plants requiring special conditions.
(e) Cash, securities, or other high-value documents.
8.2 You must not ask us to move any Goods that are illegal or unsafe. If we discover such items, we may refuse to transport them and may terminate the Contract immediately without refund.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and will not remove household or commercial waste unless specifically agreed in advance.
9.2 Any request to dispose of items must be agreed with us before the day of the move. Additional charges may apply for disposal services, recycling, or tip fees.
9.3 We will not remove hazardous waste, including but not limited to chemicals, asbestos, clinical waste, or any material that requires specialist handling or licensing.
9.4 You are responsible for ensuring that any items you ask us to remove for disposal can lawfully be handled as general waste. We may decline to dispose of any item which, in our opinion, would cause us to breach waste regulations.
10. Our Liability
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods is limited as set out in this clause.
10.2 We are not liable for any loss or damage arising from:
(a) Your failure to pack Goods properly when you are responsible for packing.
(b) Inherent defects or vulnerabilities in the Goods, including wear and tear, defective construction, or instability.
(c) Disassembly or reassembly of furniture or appliances, unless carried out by us as an agreed part of the Services.
(d) Changes in atmospheric conditions such as damp, mould, or rust.
10.3 Our liability for any single item or set of items is limited to a reasonable estimate of their current market value and, in any event, not exceeding a capped amount per job, unless we agree a higher limit in writing before the move.
10.4 We are not liable for any indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment arising from delay, damage, or loss of Goods.
10.5 You must inform us in writing of any loss or damage as soon as reasonably practicable and in any event within seven days of completion of the Services. We may not be liable for claims made outside this time period.
11. Client Indemnity
11.1 You agree to indemnify us against any loss, damage, cost, or liability we incur as a result of:
(a) Your breach of these Terms and Conditions.
(b) Your failure to obtain necessary permissions, permits, or authorisations.
(c) The presence of prohibited or hazardous items among the Goods.
11.2 This indemnity extends to any third party claims arising from the matters set out above.
12. Complaints and Disputes
12.1 If you are dissatisfied with any aspect of our Services, you should raise the issue with the driver or team on the day where possible so that we have an opportunity to resolve it.
12.2 If the matter cannot be resolved on the day, you should submit a written complaint as soon as practicable, providing details of the Booking, the issues encountered, and any supporting information.
12.3 We will investigate complaints in good faith and aim to respond within a reasonable time. Any compensation or remedies will be offered at our discretion, subject to the limitations of liability set out in these Terms and Conditions.
13. Data Protection and Privacy
13.1 We collect and process personal data necessary to manage Bookings and provide Services, such as names, addresses, and contact details.
13.2 We will only use your personal data for legitimate business purposes, including arranging and carrying out your move, managing payments, handling complaints, and complying with legal obligations.
13.3 We will take reasonable steps to keep your personal data secure and will not sell or share it with third parties except where necessary to perform the Services or where required by law.
14. Changes to Terms and Conditions
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your Booking will apply to your Contract.
14.2 Any changes will take effect when published on our official channels or otherwise communicated to you.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 You may not assign or transfer your rights or obligations under the Contract without our prior written consent.
16.4 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
